About the Role
Join BIM Corp. work from home customer service representative team if you reside 45 out of 50 states. We cannot accept applications for residents of CA, CO, HI, IL or NY or outside of the United States.
We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Work from Home Customer Service Representative.
Accepting digital applications for your protection and the protection of our employees:
Apply online to connect with us.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As BIM Corp. team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About BIM Corp.
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. BIM Corp. at home Now is the time to do this all from your contemporary home office through our BIM Corp. at home program. We don’t miss a beat for our clients and their customers. And we don’t miss a beat for you. As a BIM Corp. at home team member, you'll enjoy the same benefits, training and customized support to be successful in your position as associates at our physical locations. We stay connected through video meetings, regular coaching sessions, collaborative forums, and yes even fun engagement activities so you can connect with colleagues from across the country both professionally and personally. And last but not least, a work at home associate job can level up into a full career through our gamified training and career development.
As a BIM Corp. Customer Experience Champion, You'll Enjoy:
Career advancement opportunities
Employee Rewards and Employee Discounts
Continuous training and mentoring – lots of learning for aspiring minds
Diverse, inclusive, and community-minded organization
A fun and encouraging remote work group
Why You? What You Bring
Connections are everything here at BIM Corp. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:
High school graduate or equivalent
Exceptional communication skills
Ability to thrive in a dynamic environment
Six months or more of customer service experience
A quiet, private place in your home where you can work without background noise
The Equipment You'll Need
Your own computer with the following technical requirements: View Requirements
Abilitiy to hardwire (ethernet) direct to your home router during your at home employment
Dual Monitors recommended
A dedicated telephone (landline) or smart phone/device is required at all times during employment
USB Headset
SSD drive to access our systems
The BIM Corporation is proud to be an equal opportunity employer. BIM Corporation embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. For more information about the BIM Corporation, visit www…. or search throughout social media to engage in the global conversation.
Requirements
Work at Home Tech Specs
Technical Requirements
We think you're going to love working from home with BIM Corp. Our BIM Corp At Home program is a great place to avoid the commute and work in a safe and comfortable environment – your own home! We do have a few steps and minimum requirements like passing our Initial Systems Assessment (fancy term for checking if “your computer set up is compatible with ours”). We'll go through the steps together and you'll be on your way to finding out how compatible your computer is with our systems in no time…and if we find that you're not compatible at any time during the tech checks, we are here to help you find ways to become compatible with our system. There may be a chance that additional hardware is required after you go through these tech checks – if that's the case, please do know that you'll be responsible for obtaining the equipment.
Windows-Based Computer
Requirements Hardware
USB Wired Headsets
Let's continue to set you up for success. Headsets are a big part of our workday here at BIM Corp. so we want to make sure that you're either purchasing or acquiring a USB wired headset that works in Windows. Our goal is to make sure it works with our systems so we can support any troubleshooting that may come up - saving you time and money. Getting ready to acquire the headset? Please consider:
• Comfort – you may be wearing it all day, so think of your comfort
• Mute Button – while our system has a mute button – it's way easier for you if the headset has the mute button built in
• Volume Control Buttons – while our system has volume control – you'll like it more if the headset has the volume control buttons built in
Just remember, we only provide support for wired USB headsets – if you choose to purchase a Bluetooth headset or non-supported device, you're on your own when it comes to troubleshooting and the time you spend on troubleshooting isn't something you'll be compensated for.
USB SSD Drive Hired?
Your recruiter will connect with you to talk about what your program requirements are for the SSD drive. Reminder– it's important to not use your SSD until you're working with a BIM Corp. team member during the Tech Check-in, we'll walk through using it together. We want to be sure you set up your equipment the right way
Supported Operating Systems
Your PC hardware must support the minimum requirements specified by your Operating System. All supported Windows Operating Systems must be with the latest Service Pack, patches and updates installed; • Windows 10 x64 (Home/Pro/Enterprise) *Licensed only software is required
Unsupported Operating Systems
• Windows 7
• Windows 8
• Windows 8.1 x86 (32-bits)
• Windows 8.1 x64
• Windows 10 x86 (32-bits)
• Windows 10 Insider/Education
• Windows 10 Home/Pro in S Mode
Additionally, any operating system other than Microsoft Windows for PC is completely unsupported;
• Windows Mobile (any version)
• Chrome OS
• Android (any version)
• iOS (any version)
• Linux (any version)
• OSX (any version)
• Unix (any version) • etc…
Supported Antispyware / Antivirus
Safety first – you'll need to have one of the following Antivirus/Antispyware software loaded on your PC: For Windows 10:
• Windows Defender
• And you'll want to also note:
• The above list is subject to change due to unforeseen vendor Antivirus / Antispyware updates • All virus / spyware definitions must be no older than 7 days
• Only 1 Antivirus / Antispyware should be installed and enabled on the PC at a time
Malware
It's time to ensure that no Malware is installed or running on your PC. This is great for your PC and it's critical to ensuring data privacy for our clients and our customers – and you too!
Malware can include:
• Viruses
• Worms
• Trojan horses
• Rootkits
• Keyloggers
• Spyware
• Adware
Unsupported Software
Virtualization Software Virtual software? No can do…this isn't allowed so be sure you aren't running any virtualization software before starting the Initial Systems Assessment, including;
• Parallels
• Oracle VM
• QEMU
• VirtualBox
• Virtual PC
• Xen
• INTEGRITY
• VMWare (VMWare Viewer is required)
• etc
Internet Connection Requirements
Supported Connection Type
• Hard wired (Ethernet)
• Broadband connections:
1. DSL (aDSL,sDSL,vDSL,DryLoop)
2. Cable
3. Fiber (FTTN/FTTLA,FTTC/FTTK,FTTE/FTTZ,FTTP,FTTH,FTTD)
Unauthorized Connection Types
• BPL (Broadband over Power Line)
• PoE (Power over Ethernet)
• Dial-Up (Phone and Modem, PSTN)
• Wireless (Wi-Fi)
• Broadband Wireless connections:
1. Satellite
2. Microwave, Radio, WiMAX (line of sight)
3. 3G, 4G, LTE (cellular)
Connection Speed
We've got the need for speed! Your download and upload connection speed is one of those must have requirements…check out the below for more detail.
Stability
Ever been on a call with someone and their internet goes down? Because we're delivering amazing service on every interaction, your internet service must be 99.99% stable. We need to minimize any form of network disruption, slow service and network connectivity loss. Here are the requirements for network latency and packet loss:
• Network Latency: A reliable internet connection is critical, so we want to ensure that your network has minimal latency, which is the time it takes for a request to provide a response on a network. 120ms when testing to our server is the maximum allowable latency, but we would hope that your network is even faster.
• Packet Loss: Maximum allowable packet loss is 0%. If any packages (a bit of information) are lost across your network before they reach your destination, you will have noticeably poor performance